FAQs

1. What platform will my website be built on, and will I own it after?

Squarespace is our-go to platform for 3 reasons: you own it when it’s complete, it’s user-friendly enough for you to update as your practice grows, and there aren’t any maintenance fees beyond your Squarespace subscription (saving you $500-$1K/year) unlike Wordpress. Use that for your marketing instead!

2. Do I write my own website copy?

Only if you want to. Complete copywriting is included in our THRIVE website package, but if you'd rather write your own, we provide step-by-step AI prompts and an outline of exactly what we need from you to make your website successful.

3. Can I add more pages later?

Absolutely. The site we create is a strong structure from which you can expand as much as you want, with or without our help. This will be part of the training you receive when we launch your website.

4. Will my website be optimized for search engines (Google, ChatGPT)?

Every website package includes basic SEO & GEO (AI search) setup so clients can find you in search. Rankings aren't guaranteed and results build over time with consistent attention. Want better results faster? Add advanced SEO & GEO (see Website Services page)

5. How does payment work?

We request 50% up front + 50% 30 days later. We do the heavy lifting as soon as your project begins. If you need a payment plan, ask us.

6. Will a redesign hurt my current Google rankings?

This is a common fear among established practices, and not completely unfounded. Google IS finicky. Any redirects to new pages could change your rankings. We have workarounds that we’ll go into if you have a high-ranking website pages, and this is a concern.

Clients Who Trust Us

  • A smiling man with short brown hair wearing a gray button-up shirt outdoors with a modern building in the background.

    “We’re very pleased with our fantastic new website and logo. We appreciated Kate's attentiveness and commitment towards providing us with outstanding work. She was a delight to work with!”

    - Woytek Bartkowski, CTO of Diadem Biotherapeutics

    *Our site helped them raise investor funding

  • Testimonial for Kate Newnham at Up Designs for BHRC Fertility

    “I smile every time I look at my website. I already got 6 compliments on it today! I love the colors, message, layout, everything!"

    - Dr. Lina Akopians, Award-winning Fertility Doctor & Founder of Beverly Hills Reproductive Center

    *Their website helped launch a new fertility clinic

  • A smiling man with a beard and shaved head, wearing a dark suit jacket and light blue dress shirt, standing inside a modern building with large glass windows and an outdoor view in the background.

    The work you have done for us has been invaluable! You ladies are really a class act and I hope we work together sometime in the future.

    Chris Yancy, Executive Director, JIFF Youth

  • Top view of five doctors and medical staff having a meeting around a white conference table with laptops, tablets, bottles, and a stethoscope.

    “We had an incredibly positive experience working with Kate, and still work with her 2 years later. She completely captured the look, feel, and tone of what we wanted our business to portray. We could not be more pleased with the results.”

    - Kelly Krulisky, Managing Partner, Eclipse Insights

    *Their website helped them grow quickly, then merge with Huron, a $1.4B healthcare consulting company